Shipping & Returns

Delivery

Free shipping worldwide
Approximate Delivery Times: 10-15 business days
Orders belonging to Colombia are sent based on paid delivery, taxes and duties are included in the price of the product.

Orders outside Colombia Ferrant cannot be held responsible if local customs authorities wish to confiscate any item or charge additional fees or taxes. The buyer should be responsible for paying these charges.

Returns

Ferrant does not accept returns of orders with 20 days after the delivery date. Products in SALE have no returns. Contact info@ferrant.co to organize your return, indicating your order number and the reason for return. Please note that we offer free returns only within Colombia. Any return outside of Colombia is the responsibility of the buyer, paying the coverage of the cost of sending the return.

Ferrant is not responsible if the products are lost or misdirected in transit, so we recommend that you use an insured service and with follow-ups, since we cannot accept the return if the products arrive 30 days after the date of delivery. Products must be returned in perfect condition and their original packaging.
Refunds will be made for the full value of the product, excluding shipping costs, within a maximum period of 10 days from when Ferrant receives the product. Refunds will be processed in the original payment method.